Web
hosting Bangalore | Domain Name Registration Bangalore | Windows Hosting
| Linux | Email solutions Provider | Cheap Hosting Bangalore |
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| Service
Level Agreement |
Webtrust
Solutions understands the importance of service availability
to our customers. Thus we are making commitments to
our customers in the form of a Service Level Agreement
(SLA). We have developed the following SLA to ensure
our customers receive maximum performance and value
for their patronage. |
| Server
Uptime |
Webtrust
Solutions is the best Indian hosting provider to introduce
a server uptime guarantee of 99.9% (excluding scheduled
maintenance outages). We continue to offer this guarantee
because we are able to consistently achieve exceptionally
high server uptimes that are second to no other provider
in the industry. Server downtime exists when a particular
customer is unable to send or receive data from our
server and such failure is recorded until the server
is able to send and receive data again. The guarantee
applies to both our Windows and Linux server plans.
If a client is experiencing server connectivity issues
with their own Internet Service Provider (ISP) Webtrust
Solutions can not be held responsible. |
| Technical
Support |
Webtrust
Solutions provides you with technical support on setup
of your account, ftp access, and other server related
issues free of charge. Webtrust Solutions does not provide
support for web applications, scripts, or components
from third parties or developed by you. These services
can be provided at reasonable rates. To inquire, contact
out support team. Webtrust Solutions Technical Support
Department operates 24 hours a day, 7 days a week, 365
days per year and is available by E-mail at Support@webtrustsolutions.com.
Company's standard response time to technical support
issues is one hour. This time, however, depends on the
complexity of the inquiry and workload in general. The
Technical Support Department assigns the highest priority
to customer inquiries related to the servers' unavailability.
These issues are addressed immediately upon receiving
e-mail notification from a customer. All inquiries regarding
Company billing for its services should be sent to accounts@webtrustsolutions.com.
All inquiries regarding reselling Company's services,
purchasing of new accounts, and available discounts
should be addressed to sales@webtrustsolutions.com.
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| Escalation |
If
you are dissatisfied with Webtrust Solutions Shared
Web Hosting Service or if you are unable to resolve
a technical support issue within the parameters outlined
in this Service Level Agreement please contact Webtrust
Solutions Customer Support Manager at support@webtrustsolutions.com
regarding your concerns. The Customer Support Manager
will review your concerns, investigate, and respond
to your request within two business days. As issues
may be complex or require extensive investigation, this
two business day response time does not imply that a
resolution is guaranteed within two business day. |
| Data
Retention |
Webtrust
Solutions will not retain any of your data after account
termination. All data is deleted from the servers at
the time the account is terminated. Requests to provide
data after account termination require extensive manual
efforts that require a fee. |
| Exceptions |
| 1. |
This
SLA does not apply to delinquent customers. |
| 2. |
Scheduled
maintenance. |
| 3. |
Circumstances
beyond reasonable control, including, without limitation,
acts of any governmental body, war, insurrection, sabotage,
armed conflict, embargo, fire, flood, strike or other
labour disturbance, interruption of or delay in transportation,
unavailability of or interruption or delay in telecommunications
or third party services, virus attacks or hackers, failure
of third party software (including, without limitation,
e-commerce software, payment gateways, chat, statistics
or free scripts) or inability to obtain raw materials,
supplies, or power used in or equipment needed for provision
of this SLA. |
| 4. |
Customer's
acts or omissions (or acts or omissions of others engaged
or authorized by customer), including, without limitation,
custom scripting or coding (e.g., CGI, Perl, PHP, HTML,
ASP, etc.) |
| 5. |
Any
negligence, willful misconduct, or use of the Services
in breach of Webtrust Solutions Terms and Conditions
and Acceptable Use Policy; by user or other users. |
| 6. |
DNS
(Domain Name Server) issues outside the direct control
of Webtrust Solutions. |
| 7. |
False
outages reported as a result of any Webtrust Solutions
measurement system problems or errors. |
| 8. |
Customers
who run IRC/IRCd are not eligible for this SLA. |
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Serving
customers all over the world: Abudhabi, America, Australia, Baharin,
Canada, Dubai, Kuwait, Malaysia, Oman, Muscat, Qatar, Singapore,
Sharjah, UAE, UK, USA |
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and
Indian Cities : Ahmedabad, Amritsar, Bangalore, Bhuvaneswar, Bhopal,
Bombay, Calcutta, Calicut, Chandigarh, Chennai, Cochin, Delhi, Ernakulam,
Hyderabad, Jaipur, Jodhpur, Kannur, Kanpur, Kolkata, Kochi, Kottayam,
Kozhikode, Mumbai, Mysore, Thrissur, Trichur, Trivandrum and all
over Kerala, Gujarath, Tamilnadu, Andhra Pradesh. |
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Copy
right © 2006 Webtrustsolutions.com.
All rights reserved. |
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